Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Sign up for our direct primary care services
• Contact us through our website or by email
• Schedule appointments or consultations
• Use our telehealth services
• Subscribe to our newsletter or communications

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Medical history and health information
• Insurance information (if applicable)
• Emergency contact information
• Payment and billing information

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain protected health information as defined by HIPAA, including:

• Medical records and treatment history
• Diagnostic test results and imaging
• Prescription and medication information
• Clinical notes and assessments
• Appointment and visit records

Website Usage Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

Medical Care and Treatment

We use your health information to:

• Provide direct primary care services
• Coordinate your healthcare with specialists when needed
• Maintain accurate medical records
• Communicate about your health and treatment plans
• Provide telehealth consultations

Service Operations

We use your personal information to:

• Process membership applications and payments
• Schedule and confirm appointments
• Send service updates and important notifications
• Improve our services and patient experience
• Comply with legal and regulatory requirements

Communication

With your consent, we may use your contact information to:

• Send newsletters and health education materials
• Notify you about new services or features
• Conduct patient satisfaction surveys
• Provide appointment reminders

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Operations

• Referrals: With specialists or other healthcare providers for your treatment
• Labs and Imaging: With diagnostic facilities for testing and results
• Emergency Situations: With emergency medical personnel when necessary for your safety

Legal Requirements

• When required by law or court order
• For public health reporting as mandated by law
• To comply with regulatory investigations
• In cases of suspected abuse or neglect

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Payment processors (for secure billing)
• Technology vendors (for secure data storage)
• Legal and accounting professionals

All service providers are bound by strict confidentiality agreements and HIPAA compliance requirements.

Data Security

We implement comprehensive security measures to protect your personal and health information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Only authorized personnel have access to your information
• Regular Audits: We conduct regular security assessments and updates
• HIPAA Compliance: We maintain strict HIPAA security standards
• Secure Facilities: Physical security measures protect our offices and systems

Your Privacy Rights

Under HIPAA and applicable privacy laws, you have the right to:

• Access: Request copies of your medical records and personal information
• Correction: Request corrections to inaccurate information
• Restriction: Request limits on how we use or share your information
• Confidential Communication: Request communication through specific methods or locations
• Accounting: Receive an accounting of disclosures of your information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and features

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

Children's Privacy

Our services are designed for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For patients under 18, we require parental or guardian consent and follow applicable laws regarding minors' healthcare privacy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Provide 30 days notice for material changes affecting your rights